Description We are searching for a meticulous and dedicated Debt Collector I to join our team in Waukee, Iowa. In this role, your primary function will be to manage debt recovery activities and process credit applications, serving a crucial role in minimizing risk costs and optimizing returns. This role offers a long term contract employment opportunity.

Responsibilities:

• Identify and investigate payment arrears in the portfolio to determine the next steps in the collection process.

• Engage with debtors through telephone and written communication.

• Manage the process of debtors and arrears.

• Identify requests for quality adjustments, complete the necessary documentation, and approve or reject the requests based on company guidelines.

• Undertake all necessary actions to collect payments and/or terminate accounts.

• Maintain a comprehensive record of debtor and arrears history to support decision-making during the collection and recovery process.

• Handle administrative issues and account reconciliations.

• Flexibly shift from managing inbound to outbound calls as required.

• Monitor customer accounts and take appropriate action based on account status.

• Process customer credit applications accurately and efficiently. Requirements • Must possess skills in Debt Collection

• Proven experience in a similar role or field is required

• Possesses excellent communication and negotiation skills

• Strong ability in problem-solving and conflict resolution

• Detail-oriented with a high level of accuracy in work

• Ability to handle sensitive and confidential information appropriately

• Must be able to adhere to laws and regulations relating to debt collection

• Proficiency in using computer software including MS Office and in-house systems

• Ability to work independently and as part of a team

• Strong work ethic and high level of professionalism.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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