Our client is seeking a skilled Desktop Support Technician for a 3-month contract to provide technical assistance and support to our employees. The ideal candidate will have a strong experience in IT support, excellent problem-solving skills, and the ability to work independently in a fast-paced environment.

Top Skills' Details

1. 2+ years Desktop Support experience

2. Windows 10, O365, TEAMs troubleshooting

3. VMware Support OR Education

Key Responsibilities:

• Provide technical support to end-users for hardware, software, and network issues.

• Install, configure, and troubleshoot desktop and laptop computers, printers, and other peripherals.

• Strong understanding of VMware vSphere, Citrix XenDesktop, Citrix Director, and Citrix Studio

• Must have a broad knowledge of Windows, Windows based systems such as Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, Security concepts, and Bomgar/RDP

• Advanced technical computer skills as required for technical support specific to functional area and related systems

• · Experience with Service Now ticketing system

• Assist with the setup and maintenance of user accounts, permissions, and passwords.

• Respond to support requests via phone, email, and in-person, ensuring timely resolution.

• Document and track all support requests and resolutions in the ticketing system.

• Perform routine maintenance and updates on computer systems and software.

• Assist with the deployment of new hardware and software as needed.

• Collaborate with other IT team members to resolve complex issues and improve support processes.

• Provide training and guidance to end-users on best practices and IT policies.

Qualifications:

• Proven experience as a Desktop Support Technician or similar role.

• Strong knowledge of Windows and Mac operating systems.

• Familiarity with network troubleshooting and basic network concepts.

• Experience with Active Directory, Office 365, and common business software applications.

• Excellent communication and interpersonal skills.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong problem-solving skills and attention to detail.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.  If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.