Job Information
Compass Group, North America CUSTOMER SERVICE MANAGER - WAUSAU, WI in Wausau, Wisconsin
Canteen
Salary: $55,000 - $60,000
Other Forms of Compensation: company car, company laptop, company cell phone, 10% Field Incentive Plan bonus eligible
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
Job Summary
The Customer Service Manager is responsible for overseeing the day-to-day operations of the vending and warehouse functions. This includes managing product orders, supervising warehouse staff, ensuring smooth operations, and working with vendors to maintain inventory levels. The role is pivotal in ensuring efficient warehouse management and supporting the overall success of our vending operations.
Key Responsibilities:
Oversee and manage the ordering of products for the warehouse to ensure adequate stock levels are maintained.
Directly supervise day warehouse staff and order builders, ensuring productivity and adherence to company standards.
Ensure all warehouse operations run smoothly, including receiving, storage, and distribution of products.
Work closely with vendors to negotiate contracts, resolve issues, and maintain effective supply chains.
Collaborate with office staff to complete various administrative and operational tasks.
Maintain accurate inventory records and perform regular audits to ensure inventory accuracy.
Responsible for site visits and client retention
Support the maintenance and upkeep of warehouse vehicles to ensure they are in good working condition.
Participate in the implementation and adherence to safety protocols, contributing to a safe working environment.
Aid in the recruitment process and work on initiatives to retain employees.
Maintain a high level of accuracy in all tasks, ensuring that operations run smoothly and efficiently.
Oversee and participate in tasks related to maintaining cleanliness and organization in the warehouse.
Assist in the planning and execution of employee events, contributing to a positive work environment.
Assist branches with grand openings
Ensure we are compliant with local and national account standards; review corporate compliance reporting
Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
Coordinate efforts to improve the customer retention and client experience at the point of sale
Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
Drive compliance to merchandising standards
Assess performance by location through audit reports (Quarterly District Evaluations)
Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.
Perform additional tasks as required to support warehouse operations.
Qualifications:
A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
3 years driving experience required.
Serve Safe certification is a plus or willingness to obtain.
Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
Route management, retail and merchandising experience is preferred
Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
Food & beverage experience
Attention to detail
Excellent communication skills required
Must be able to travel to client sites
Must be passionate about providing world class service to our clients and customers
Must be able to lift 50 lbs. on a consistent basis.
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Req ID: 1337905
Canteen
TARANPREET TANDON
Compass Group, North America
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