Job Description Summary:

The Program Management team within the Commercial Solutions Insights Hub is responsible for executing and delivering large-scale projects for most of the largest life sciences\pharmaceutical companies in the world. We are looking to add a Client Delivery Partner to our team where you will be joining a cutting-edge team that assists our clients’ attain their business goals. We are looking for an individual that has the depth in the life sciences’ sector and understands the broad range of technology solutions that IQVIA provides its clients.

Mission of the Delivery Partner Role:

The Client Delivery Partner will unify delivery at a major client for all IQVIA, creating more intimacy and understanding of the client across the team. This role is responsible for capturing additional client value through delivery and operational synergies with the unified team. The Client Delivery Partner will conduct ongoing governance and reporting with key client stakeholders to improve the position of IQVIA delivery to the client.

Expected client outcomes driven by this role:

• Greater client centricity.

• Increasing client satisfaction.

• Operational Excellence synergies and cost reduction at the pan client level.

• Expanded growth at the client due to high quality and impactful delivery and though working with the GTM (Go to Market) teams.

Core skills required:

• Leadership : Guide your team, set strategic direction, and inspire others to achieve organizational goals.

• Organization : Manage resources, prioritize tasks, and maintain efficiency.

• Attention to Detail : Ensure accuracy and quality in all aspects of delivery.

• Problem-Solving : Address issues promptly, find innovative solutions, and adapt to changing circumstances.

• Collaboration : Encourage cross-functional teamwork and foster a collaborative culture.

• Strategic Thinking : Analyze market trends, anticipate future needs, and align service delivery with long-term business objectives.

• Financial Acumen : Understand financial aspects such as budgets, cost management, and revenue generation.

• Change Management : Lead teams through transitions, whether it’s implementing new processes, technologies, or organizational structures.

• Stakeholder Management : Build and maintain positive relationships with diverse stakeholders.

• Customer Service : Understand customer needs and expectations, prioritize customer satisfaction.

• Communication : Ensure alignment, minimize misunderstandings, and foster collaboration through clear communication and active listening.

Types of delivery leadership in scope:

• Data Management : Oversee, regulate, and leverage data to bolster business operations and inform strategic decision-making.

• Data Warehousing : Design and employ a data repository for the purpose of reporting and analyzing data.

• Cloud-Based Data Processing : Utilize cloud platforms for data storage, management, and processing to centralize resources, enhance business agility and scalability, reduce expenses, and facilitate collaboration.

• Data Analytics : Uncover, interpret, and convey significant trends in data, and utilize these insights for effective decision-making.

• Research and Investigation : Undertake systematic exploration and examination of materials and sources to ascertain facts and derive new insights.

• Business Consultation : Offer expert guidance to aid organizations in enhancing their performance, primarily through the diagnosis of existing business challenges and the formulation of improvement strategies.

Required Experience:

• Minimum of a bachelor’s degree in business management or related field.

• At least 7 – 10 years’ experience in the life sciences’ sector.

• Expert knowledge in Data Management and Data Analytics.

• Experience with Program Management\Project Management.

• Experience managing a large team, both onsite and offsite.

• Ability to travel to client site on an as needed basis.

• Account Management experience with a Fortune 500 Company.

• Ability to interact with senior business leaders (Functional) and various members of the delivery team (Technical).

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $138,500.00 - $257,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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