Job Information
Arvest Bank Relationship Banker in Webb City, Missouri
- Level 1 -- Training: Primary focus will be training and development while working with a seasoned mentor. Progression to Level 2 is dependent upon successful completion of all training.
- Level 2 - Proficient: Works independently on routine tasks and with general guidance on complex tasks. Demonstrates superior product knowledge and excellent needs-based selling skills. Upon the recommendation of the Branch Manager or Regional Management and upon demonstrated proficiency in all performance expectations, the associate will advance to Level 3.
- Level 3 - Advanced: Demonstrating independent action and high initiative, the associate resolves problems, develops recommendations and determines the course of action on new tasks. Tasks could range from complex to highly specialized in nature. Additionally, the Level 3 will also serve as a mentor to Level 1 associates.
```{=html}
``` - Level 4 - Management Track: Exhibits the determination and potential to succeed into management. The associate at this level will assume a leadership role in planning and executing daily and special activities for the branch and could occasionally cover the managers responsibilities during their absence.
[ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.]{aptos",sans-serif"=""}
Contribute to the achievement of branch sales goals through a consultative sales approach with new and existing customers following the sales process defined in the CFB Retail Sales Playbook. Through discovery conversations, identify and uncover financial needs of the customer and offer appropriate solutions. Refers qualified customers to specialized sales forces.
Proactively make outbound calls in efforts to generate sales to further strengthen the customer relationship and/or begin customer relationships.
Identify opportunities to sell consumer loans, accept consumer loan applic tions and facilitate loan closings. Must work effectively with centralized underwriting department.
Deliver consistent, exceptional customer service by acknowledging every customer promptly, smiling and greeting each customer, introducing yourself, using eye contact, and thanking the customer. Acknowledge customer complaints and follow established complaint process to ensure customer satisfaction.
Opens and processes simple, moderately or extremely complex deposit accounts.
Provide answers and assistance for customers questions and concerns including, but not limited to; assisting customers with deposit risk management and day-to-day banking business.
Maintains in-depth knowledge of products and services, including digital services and delivery options. Support customer u