IT Delivery Lead

Category: Business Consulting, Strategy and Digital Transformation

Main location: United States, Massachusetts, Webster

Position ID: J1024-0260

Employment Type: Full Time

Position Description:

CGI, one of the largest independent technology and business consulting services firms globally, is seeking a customer-focused IT Leader to manage our IT services team for one of our longest-tenured customers. This role is ideal for someone with a passion for customer satisfaction and a deep understanding of P&C Insurance best practices. If you are driven by the desire to lead an IT team dedicated to implementing best practices and delivering exceptional service to our customers, we encourage you to apply for this exciting opportunity

Your future duties and responsibilities:

Leverage solid experience implementing best IT practices in support of our customer’s IT solutions. Ensuring the team is following best practices in the areas of: Service Request Management, application support, application enhancements and project management of larger IT initiatives. We need a leader experienced in working directly with P&C business Functional leads to facilitate requirements gathering, scheduling routine releases (Rate Filings, Compliance and Statutory reporting), leading the team to produce designs for enabling business requirements and overseeing the delivering of the solutions (enhancements and projects). This candidate will be responsible for reporting overall status of Request Management, Incident Management, application maintenance, project management and performance against SLAs. The candidate is responsible for ensuring the team follows both Agile and Waterfall methodologies. Adherence to both the clients and CGI’s governances is critical.

Required qualifications to be successful in this role:

Responsible for motivating and directing a global IT team of BAs, developers, testers and PMs in a manner that ensures the customer meets their objectives in a profitable manner for CGI. Technologies include older RPG/AS400 legacy and Java based solutions.

This candidate must possess deep knowledge of how IT systems enable the following P&C industry LoBs and functionality:

Personal Lines: Auto & Home Regulator requirement Rate filings and form filings ISO & AAIS Rating and rate order calculations Common 3rd party integrations LexisNexis: CLUE, Credit Transunion Carfax On-line payments Rating Claims Billing Enable P&C Business roles UW, Actuarial (Market Pricing), Product, Finance, Business Development, Claims, Insurance Ops Agency/Producer enablement (quoting, binding and servicing Carrier’s business)

The candidate must understand the recuring needs of P&C business roles such as rate filings, compliance, statutory reporting.

The candidate must possess the following IT experience:

• Service Request Management

• Support Management Ensuring there is updated documentation to enable both users and IT support teams Maintain up to date contact list for all client business departments impacted by systems the team supports Manage Maintenance and Statistical Production Support (PS) incidents Support Client and CGI Audit requests

• Release Management (support, enhancements and projects)

• Reporting Bi-Weekly MAPFRE Governance meetings, including updating Governance slides used by MAPFRE IT Oversight for executive reporting Manage, track and report SLAs and Project status to the customer and CGI

• Project management for small and large enhancement projects

• Team Management Manage CGI team capacity to align with customer demand Manage, track and report team’s adherence to budget Ensure adherence to Client tools such as JIRA, Octane, Dynatrace, ServiceNow, etc Ensure coverage of regression testing using TOSCA Automation Mentor and guide team members, contribute to performance reviews and development plans

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $106,200 -$209,100.

#LI-KP3

At CGI we call our professionals “members” to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include:

• Competitive base salaries

• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category

• 401(k) Plan and Profit Participation for eligible members

• Generous holidays, vacation, and sick leave plans

• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;

• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

Skills:

• Insurance

• Project Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Clickhere (https://cgi-veterans.jobs/) to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.