Title: Administrative Assistant, Customer Service

Location: United States-Kansas-Wellington

Job Number: 16834

SUMMARY

Responsible for aiding the Customer Service Manager. Review orders for accuracy, develop reports, complete special projects, and assist with managing customer profiles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Manage supervisors’ calendar and independently schedules appointments.

· Correspondence and responds independently when possible.

· Assisting customers by phone, email or chat

· Prepare exchange agreements

· Manage complaints to the correct CSR to improve customer satisfaction.

· Act as custodian of documents and records for customer profiles

· Maintain organizational files and records.

· Assist in monitoring customer accounts- due dates, exchange opportunities, missed TAT, status reports, working directly with the shop technicians, stock room and other departments as needed.

· Running CQ Reports from ERP system

· Order incoming/delivery – Providing receipt of order and shipment details to the customer, assist with end user forms, shipping instructions, payment inquiries and commercial invoices.

· All other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Professional - Discreet - Excellent grammatical and spelling skills - Excellent Phone and Email Etiquette – Flexible and Problem solver, able to Multi-task, Problem solver and Customer focus – Internal and External.

CORE COMPETENCIES

Commitment to company values and ethics Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Organization: very detail oriented and always comes prepared Communication: excellent interpersonal and oral and written communication skills Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities Analytical skills: must be able to gather information and use data to determine cause and effect for complex problem solving Problem Solving: ability to develop and implement new ideas to improve processes Independent: must have the ability to carry out and follow through on tasks with minimal supervision Continuous learning: ability to learn new procedures and adapt to change.

EDUCATION and/or EXPERIENCE

Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience. - Typing 60 wpm - PC literate: Word, Excel and PowerPoint

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.

Qualifications:

SUMMARY

Responsible for aiding the Customer Service Manager. Review orders for accuracy, develop reports, complete special projects, and assist with managing customer profiles.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Manage supervisors’ calendar and independently schedules appointments.

· Correspondence and responds independently when possible.

· Assisting customers by phone, email or chat

· Prepare exchange agreements

· Manage complaints to the correct CSR to improve customer satisfaction.

· Act as custodian of documents and records for customer profiles

· Maintain organizational files and records.

· Assist in monitoring customer accounts- due dates, exchange opportunities, missed TAT, status reports, working directly with the shop technicians, stock room and other departments as needed.

· Running CQ Reports from ERP system

· Order incoming/delivery – Providing receipt of order and shipment details to the customer, assist with end user forms, shipping instructions, payment inquiries and commercial invoices.

· All other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Professional - Discreet - Excellent grammatical and spelling skills - Excellent Phone and Email Etiquette – Flexible and Problem solver, able to Multi-task, Problem solver and Customer focus – Internal and External.

CORE COMPETENCIES

Commitment to company values and ethics Dependability: personally responsible, completes work in a timely manner, and performs tasks accurately Motivation: must maintain a positive attitude and strong work energy Organization: very detail oriented and always comes prepared Communication: excellent interpersonal and oral and written communication skills Initiative: plans work and carries out tasks without detailed instructions, prepares for problems or opportunities in advance, undertakes additional responsibilities Analytical skills: must be able to gather information and use data to determine cause and effect for complex problem solving Problem Solving: ability to develop and implement new ideas to improve processes Independent: must have the ability to carry out and follow through on tasks with minimal supervision Continuous learning: ability to learn new procedures and adapt to change.

EDUCATION and/or EXPERIENCE

Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience. - Typing 60 wpm - PC literate: Word, Excel and PowerPoint

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.