If you are passionate about creating world class customer experiences and love problem solving, keep reading!

The Customer Service Representative is an integral part of our fast-paced technology company. In this position you will utilize effective communication, troubleshooting, and coordination to resolve customer issues and create raving SentriLock fans.

Our Customer Service Representatives earn between $13.00 - $15.00/per hour, based on experience, and are eligible for quarterly raises based on performance. As a Customer Service Representative, you will be a part of an amazing company culture. Here are some things our employees love about working at SentriLock: I love the inclusive atmosphere here; I feel my voice is heard and I'm not just a number; SentriLock has a proven track record of promoting talent from within; SentriLock has career paths that provide insight on topics such as effective business writing and how to improve your overall health and wellness; the company culture is welcoming and inviting every single day; SentriLock's pay and benefits are great. The target start date for these positions is January 11, 2021.

Essential Duties and Responsibilities Deliver a world class customer experience through effective communication Answer customer calls in a timely manner and actively listen to concerns/requests Provide customers with accurate information that will assist with their issue/answer their question Create a personal customer connection with friendly conversation and empathize with their concern Show your appreciation for the customer's business and loyalty

Deliver a world class customer experience through accurate and efficient troubleshooting Resolve customer issues with proven troubleshooting techniques Escalate unresolved issues to the second level of support Strive to make troubleshooting steps as effortless as possible for the customer

Deliver a world class customer experience with effective communications with coworkers Accurately document each customer call so a coworker can reference if needed on a future call Assist coworkers by sharing your knowledge -- offering tips and access to helpful resources Show your appreciation when a coworker assists you or another team member

Other duties as assigned Participate in projects assigned by manager Maintain and follow ISO standards Seek out and complete appropriate training, development and research Knowledge of department processes Support the mission, principles, and goals of the company

Educational Requirements / Preferences High School Diploma or Equivalent - Required Associates Degree - Preferred

Experience Requirements / Preferences 2+ years Customer Service based duties - Required 1+ years Call Center experience - Preferred 1+ years basic knowledge of mobile devices (PDA, MDA, Apple/Android products) - Preferred 1+ years Tier 1 Technical Support or Helpdesk - Preferred

Other Requirements / Preferences Typing proficiency and skill to use a personal computer and multiple software packages Attention to detail to ensure accuracy and quality of work Excellent organizational skills and ability to multitask High energy, positive attitude, engaging personality, and ability to communicate effectively