Public Safety Telecommunications Shift Supervisor

• Type: Full Time

• Salary/Pay Rate: $30.03 - $46.24/hour

• Posted Date: 06/13/2024 9:05 AM

• Deadline to Apply: 07/07/2024

  Job Details Description

DepartmentWestcom

Benefits Click here to review a Summary of Employee Benefits

Civil Service Status

This is a Civil Service position

Regular Hours

TBD, Weekends, On Call Work as Required

Tentative Start Date September 2024

Job Summary

Under the general direction of the Assistant Chief, directs and guides the flow of work in the Emergency Communications Center serving as the shift supervisor. Answers questions of a complex, technical, and/or procedural nature.

Applicants with bilingual and multilingual abilities are encouraged to apply.

Deadline to Apply July 7, 2024 by 11:59 PM

Requirements Minimum of three (3) years as a certified Telecommunicator required.

• Associates degree, preferred

• NENA, Emergency Number Professional, preferred

• Association of Public Safety Communications Officials (APCO), Registered Public Safety Leader, preferred

• Association of Public Safety Communications Officials (APCO), Communications Supervisor, preferred

Steps to Apply

Steps to Apply:

1. Profile: You MUST complete an online Applicant Profile. A link is provided below to our Online Application System.

2. Attachments: You must attach the following documents to your profile under the Apply For Job section (attachments are job specific, once you click Finish & Apply you will not be able to add any additional documents):

a) Resume

A resume must be attached to your application by the deadline date, July 7, 2024 at 11:59pm CDT to be considered for this position.

3. Qualifications/Certifications/Licenses : Under the Resume & Qualifications section, make sure to list any certifications or licenses you currently hold.

4. Applying for Position: Once you have completed your profile, you MUST apply for the position (The link to Finish & Apply is located on the Apply For Job section after you have completed your profile. Once you have applied, it will be listed under your My Applications tab. Any applications marked as Status: Incomplete, have not been submitted.).

All steps MUST be completed before the posted deadline to be considered for this position. We will not accept incomplete profiles. Communication throughout this process (including invitations to any examinations and/or interviews) will be made via the email supplied through the City's on-line application system. It is recommended to check your email "Junk" folder for emails from the City of West Des Moines. If you have any questions during the application process, please contact Human Resources at 515-222-3616 .

Civil Service Exam Applicants meeting the minimum requirements will be invited to complete the CritCall and written questionnaire. Applicants receiving a passing score on both the CritiCall and written questionnaire will then be invited to Oral Boards (interview process).

Oral Boards are tentatively scheduled for August 5th, 2024 (dates are tentative and subject to change due to unforeseen circumstances).

Physical/Drug Test Post-offer, pre-employment audiometric, psychological exam, and drug test is required for external applicants.

Apply Here!City of West Des Moines Online Application System

Instructions & FAQ's

You will need to complete an online profile and apply for this position online. There are Instruction Sheets under the Employment section of our City website as well as a number of topics in ourFAQ section. If after reviewing these help guides you still need additional help, please visit or contact Human Resources 515-222-3616 .

If you are currently employed with the City, please reference theInternal Instruction Sheetprior to applying. With questions, please contact Human Resources at 515-222-3616.

Contact Information

CITY OF WEST DES MOINES

Human Resources, 1st floor, Suite 1E

4200 Mills Civic Parkway

PO Box 65320

West Des Moines, IA 50265-0320

515-222-3616 (phone)

515-273-0601 (fax)