As a Senior Outside Plant (OSP) Maintenance Technician, you will focus on the installation, repair, and maintenance of the GFiber physical plant in the Distribution Network. You will diagnose and correct all service impacting root causes from the central office, remote terminal, or hut location to the customers premise equipment. You will assist vendor partners to develop expertise in the installation, maintenance, and repair of outside plant (OSP) while continuing to provide coverage for downstream portions of our network infrastructure.

In this role, you'll:

+-----------------------------------------------------------------------+ | Technical Expertise: | | | | - Network Troubleshooting: | | - Ensure continuous residential and small business services by | | identifying and resolving service-disrupting issues spanning | | from the central office to customer premise equipment within | | the GFiber network. | | - Diagnose and correct issues with outside plant (OSP) network | | connectivity, including drop cabling, network interface | | units, patch panels, media cabinets, and Optical Network | | Terminals (ONTs). | | - Troubleshoot and resolve problems related to inside wiring | | (fiber, ethernet, coaxial, and twisted pair cabling), | | powering systems (including backup power, UPS, etc.), and | | network devices (media gateways, modems, routers, switches). | | - Network Infrastructure: | | - Install, restore, or maintain aerial and underground cable | | plant. | | - Install and test Ethernet jacks, make cross connects in | | telecom spaces, and perform installation/construction duties, | | maintenance, and troubleshooting of cabling and network | | devices. | | | | Customer Service: | | | | - Navigate complex customer interactions with exceptional client | | service, professionalism, and thoroughness. | | - Communicate effectively with internal colleagues and external | | customers. | | - Cultivate relationships with property managers and building | | owners through advanced technical knowledge, effective | | communication, and collaboration. | | | | Teamwork and Leadership: | | | | - Execute operational processes and procedures with attention to | | detail. | | - Foster a culture of continuous learning by collaborating with | | team members to achieve proficiency in troubleshooting complex | | issues affecting network connectivity and inside wiring. | | | | Additional Responsibilities: | | | | - Ability to work non-standard working hours, including nights, | | weekends, holidays, and varying shifts, a d be willing to travel | | domestically up to 10% of the time. | +-----------------------------------------------------------------------+

At a minimum wed like you to have:

+-----------------------------------------------------------------------+ | - 5 years experience in Fiber to the Home (FTTH)/ Gigabit Passive | | Optical Network (GPON) network construction and/or fiber network | | deployments. | | - 5 years of experience in fiber splicing for both termination and | | midspan use cases, optical time-domain reflectometer (OTDR) and | | Power Meter fiber optic testing. | | - 3 years of experience managing relationships with contractors and | | vendors of varying types and sizes. | | - Experience with physical layer components of networking | | infrastructure, including twisted pair copper cabling (Category 5 | | or greater), 66 blocks, 110 blocks, patch panels, fiber optic | | cabling, etc. | | - Valid driver's license. | | - Ability to lift/move up to 50lbs of equipment as required. | | - Ability to pass a motor vehicle record check that meets company | | standards. | | - Ability to work non-standard working hours as needed including | | nights, weekends, holidays, and differing work rotations/shifts | | as well as 10% domestic travel. | +-----------------------------------------------------------------------+

Its preferred if you have:

+-----------------------------------------------------------------------+ | - Experience interfacing with local pole owners and utility | | companies, coordinating with city/local permitting offices, and | | subject matter expertise in outside plant Fiber to the Home (OSP | | FTTH) deployments with experience in service drop installations. | | - 3 years of experience with fiber to the business-to-business | | (B2B)/Enterprise level fiber network construction/operations. | | - Experience troubleshooting Ethernet network issues related to | | routers, switches and hubs. | | - Experience with rack and stack work, assembling server | | stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch | | panels. | | - Ability to safely operate bucket vehicles that elevate up to 25 | | feet above ground. | | - Ability to operate Google Workspace and Salesforce applications. | +-----------------------------------------------------------------------+

The US base salary for this full-time position is $65,000 - $72,000 + bonus + benefits.