Guest Experience Coordinator (West Hollywood Part-Time)

Department: Retail West Hollywood

Location: West Hollywood, CA

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Who We Are

Dermalogica stands tall as a beacon in the professional skincare realm, winning the trust of skin therapists across the globe. As a shining gem in the crown of the Unilever Prestige family, our commitment isn't just to nurture skin, but also to redefine industry standards with revolutionary skincare innovations. With a commitment to innovation, sustainability, and excellence, Dermalogica has been at the forefront of the skincare industry for over three decades. Bolstered by our International Dermal Institute - the apex of post-graduate skin and body therapy training - we are on an exhilarating journey of expansion. And you could be a part of this adventure!

What You-ll Do

Inspire every customer to experience all Dermalogica concepts, with a focus on ensuring smooth and efficient operations, while prioritizing guest satisfaction above all else. Working as an integral part of the team and building lasting customer relationships to achieve overall store goals and objectives. A high level hospitality professional looking to provide the ultimate guest experience.

Key Responsibilities:

• Educate and inspire Dermalogica customers to learn more about their personal skincare needs and build a trusting relationship with each client

• Achieve monthly, and yearly Retail productivity expectations

• Ensure accuracy of recording customer information and data for marketing purposes

• Participate in all marketing promotions to ensure sales target achievements

• Ensure company policies and code of conduct, which are outlined in the employee handbook and store manual, are followed

• Abide by opening/ closing duties to ensure security and safety of the store

• Maintain a clean, organized and professional work space by participating in weekly and daily housekeeping duties and retail floor is clean and stocked properly

• Setting and maintaining high standards for customer service while resolving customer inquiries and complaints

• Monitoring customer service metrics and using data to drive improvements

• Support in creation of promotional and social materials

What You'll Bring

Key Qualifications:

• 2+ years - experience in a hospitality role

• Leadership experience preferred

• 1+ years- experience in a salon/spa environment preferred

• Passion for curating an exceptional guest experience

• Computer skills such as Microsoft Word, Excel and Outlook

• Advanced communication and interpersonal skills. The ability to connect with guests on a personal level, build rapport, and handle both positive and negative consumer feedback

• Strong people skills

• A keen eye for detail to ensure a polished guest experience and identify areas ofimprovement

• Able to work Friday-Sunday 9:30am-6pm

What We Offer

• Competitive Compensation

• Monthly Product Allowances

• Wellness programs

• Education/training programs

The expected base hourly rate for this position is $22.00-$24.00 . The exact base hourly rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.

• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.

• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.

Ready to make your mark in the world of professional skincare? Apply now and become a key player in the Dermalogica story! Rest assured, all applications will be thoughtfully reviewed, and our HR team will contact you if your skills align with the position.

Dermalogica LLC, a Unilever Prestige company, embraces diversity, equity, and inclusion. We are committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.

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