Job Information
Unilever Sr. Specialist, Ecommerce Technology in West Hollywood, California
Sr. Specialist, Ecommerce Technology
West Hollywood,CA
HOURGLASS COSMETICS — Sr. Specialist, Ecommerce Technology
Connected by creativity and driven by purpose. Hourglass Cosmetics is a vegan and cruelty-free beauty brand, redefining luxury cosmetics with high-performance products, innovative formulas, and award-winning franchises. Recognized by Forbes, Fast Company and Time Magazine as one of the most inventive beauty companies, Hourglass leads the industry with its breakthrough products and its commitment to animal welfare. Founded in 2004, Hourglass is globally available in 32 markets and 2,600 doors including Sephora, Ulta, Bergdorf Goodman, Nordstrom, Space NK and more. Hourglass became part of the Unilever Prestige division in 2017. Discover more about the Hourglass brand story and mission on our website hourglasscosmetics.com
Hourglass’ digital environment is growing quickly, and we are looking for a rockstar to join us on our journey. As the Senior Ecommerce Technology Specialist you will be a crucial member of the DTC team. In this role you will manage, troubleshoot and problem-solve integrations for the global Hourglass DTC ecommerce environment. In partnership with the Director Ecommerce Technology & Operations, you will maintain the technical infrastructure of the DTC environment, from middleware integrations to marketing technology, OMS, data platforms and ERP. Key platforms include: Shopify Plus, NetSuite, Celigo, Google (Cloud, Ads, Analytics, Tag Manager) and Meta. You will also oversee the quality assurance of deploying website updates (for product launches and feature enhancements), and collaborate with key system vendors.
If you love technical troubleshooting and ecommerce systems technology, you’ll thrive in this role. The ideal candidate is an experienced self-starter and a test-and-learn thinker who uses their knowledge of multiple systems to recommend and implement effective solutions. You are able to look at a technical roadblock and determine the necessary steps to determine the root cause. Experience with Shopify Plus and middleware is critical; familiarity with marketing technology is preferred.
Responsibilities
Primary
Technical coordination with development agency
Troubleshoot and resolve ecommerce system issues – ecommerce platform, OMS, IPAAS, WMS, ERP
General technical support of ecommerce, growth marketing and customer service team
Collaborating with team on site updates
Identify and implement optimizations to existing processes and tools
Implement new technical features/enhancements to ecommerce operations
Utilize data to inform decisions and make recommendations
Maintain adequate documentation around standard operating procedures and key changes
Issue investigation, documentation, creative problem solving
Identify areas of improvement within existing systems and processes
Communicating with internal staff and external vendors
Secondary
Testing and QA
Web Analytics & Martech integration
Order troubleshootingescalation
YOU’LL LOVE THIS JOB IF:
You are CREATIVE: You are innovative and forward-thinking in your approach and mindset.
You are highly STRATEGIC: You are able to develop creative concepts and vision that support brand and business goals.
You are extremely ORGANIZED: You are not overwhelmed by the thought of tackling multiple tasks at a time.
You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
You are a strong COMMUNICATOR: You are a people person, natural leader and collaborate well with others.
You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
You are PASSIONATE about beauty: You are eager to learn and absorb all things related to beauty, brand and creative strategy.
QUALIFICATIONS:
Bachelor’s Degree or 4 years relevant experience
Minimum 4 years experience with ecommerce operations or technology
Minimum 2 years experience working with technology vendors
Minimum 2 years experience on Shopify platform
Minimum 1 year experience with Celigo or similar middleware
Strong problem-solving skills and technical troubleshooting experience
Familiarity with website QA
Ability to deal with ambiguity and pivot based on business needs
The expected base salary range for this position is $80,000.00 to $88,000.00. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. This position is also eligible for participation in the company discretionary bonus plan, based on personal performance and company results.
In addition to base salary, Hourglass Cosmetics offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.
Hourglass is an organization committed to diversity and inclusion to drive its business results and to create a better future every day for its diverse employees, global consumers, partners and communities. If you are an individual with a disability and need accommodation in order to apply for a job listing, please contact us at 310-392-7799 or careers@hourglasscosmetics.com.
Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities. Job Ref: 141690
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