Vertiv is hiring a Product Quality Engineer in Westerville, OH to provide support and accountability for planning, controlling and improving quality and reliability for all products within the region. This includes manufactured and purchased products, services and software supplied to Vertiv Customers. Is a Customer advocate regarding all product, systems, methods, processes, measures and issues. Additionally, this role is responsible for planning and implementing Systems, Processes, Policies and Procedures which will ensure an effective quality system that complies with Customer requirements, selected International and Industry Standards. This position is an integral part of the business structure and ensures deployment of Customer Quality, Quality Management Systems, Service Quality and Product Compliance Systems within respective service organization and respective manufacturing plants (if applicable). RESPONSIBILITIES * Service Quality * Gain deep understanding of data that impact service and product quality. * Lead/ coordinate with Cross-Functional team(s) in the resolution of key quality issues and inquiries based on data. * Initiate and drive Continuous Quality Improvement of processes within respective areas, and support Vertiv Operating System rollout with the ability to measure progress with data. * Best practice sharing across region and LOB's. * Manage and contribute to the Process risk analysis. * Responsible for the implementation / deployment and sustainment of Quality System * Maintain documents of the Quality Management System * Periodically coordinate the Quality Management System reviews, and report to regional leadership on the system situation and operation. * Perform Internal audits and data collection within respective areas and report its progress. * Contact for external certification bodies and represents for applicable ISO related audits. * Product and Service Quality * Deploy, train and audit quality policies, standards, and procedures for respective manufacturing locations, sub-contracting (3rd party), and service activities. Collaborate on improvement initiatives leading to high quality level products. * Work with business leads to drive corrective actions for Service and Manufacturing related issues. * Work within and coordinate with manufacturing facilities to drive field quality issues, process and remediations. * Customer Quality * Customer Claims management coordination * Coordinate Customer audits, and manage improvement actions. * Conduct contract reviews for customer contract documentation. * Supplier Quality (in cooperation with the Market Unit, Supplier Quality organization, and Supply Chain) * Support the Regional and Global Supplier Quality Teams, and Supply Chain organization by providing strategic quality support and expertise for supplier quality programs. * Manage supplier claims processes within market unit in cooperation with Supplier Quality team. * In cooperation with supplier quality organization, implement and maintain common supplier quality documentation with key suppliers. * Reporting * Provide monthly reporting for relevant Quality KPIs * Provide site visit and inspection reports * Others * Develop and maintain effective communication within the business. * Performs other duties and oversees special projects and assignments as may be assigned by management. * Follows procedures, rules and principles of Quality Management System, * Respects principles of local and international VERTIV Trade Compliance proceApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc0MTY5LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t