Come join our Team & work remotely!

Responsible for providing general support to the Loan Administration Support Department’s Credit Dispute Team to ensure proper tracking and organization of customer credit reporting complaints and issues. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target compensation range for this position is $22.00 to $24.00 per hour.

What you'll do:

• Responsible for obtaining, redacting, and saving all documentation submitted to or from E-Oscar in the course of an electronic dispute investigation.

• Provide daily reporting from E-Oscar for creation of Automated Credit Dispute Verification (“ACDV”) tasks.

• Maintain and oversee the monthly loan liquidation report handled by the credit team to ensure accuracy and final credit reporting to the credit bureaus.

• Create tasks for processing by credit team, and completion of the document retention for all processed credit corrections

• Preforms general administrative tasks along with Personal Verification Searches for the Credit Team.

• Monitor department email in-box and route internal credit requests to the appropriate party for correction

• Adhere to established department and company policies and procedures

• Performs other duties or special projects as assigned

What you'll need:

• Strong working knowledge of Microsoft office suite of applications (i.e., Word, Excel, Outlook and PowerPoint, etc.)

• Knowledge of relevant industry-specific software packages preferred

• Strong time management and organizational skills

• Ability to interact with all levels of staff including senior management

• Ability to understand, remember, and apply oral and/or written instructions or other information

• Ability to understand, remember, and communicate routine, factual information

• Ability to understand complex problems and to collaborate and explore alternative solutions

• Ability to apply common sense in performing job

• Ability to organize thoughts and ideas into understandable terminology

• Ability to organize and prioritize own work schedule on a daily basis

• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy

• Ability to understand and follow basic instructions and guidelines.

• High school diploma or GED required. College education preferred but not required.

• Minimum of two (2) years related mortgage banking, and/or financial industry experience required.

https://oag.ca.gov/privacy/ccpa (https://oag.ca.gov/privacy/ccpa#xd_co_f=MDVkYzc0YzktYzllMi00MTIyLTkxOWItMmY3OTY5OGI4NWEy)

We are an Equal Opportunity Employer

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

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Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.