Req ID: 37278

Pay: $16.00 - $17.00 / hour

Category: Information Technology

Job type: Full-Time

Subsidiary: Corporate Functions

The opportunity

Delaware North is hiring a full-time IT Technician to join our team at Wheeling Island Casino, in Wheeling, West Virginia. With all technology at your fingertips and the Operation Lead by your side, you will work to support daily technical operations at Wheeling Island Casino. If you are an IT Technician that enjoys troubleshooting, assisting with implementation of computing technology associated with applications, data, communications, hardware, and networks, you will fit right into our collaborative team! Apply now.

Pay

$16.00 - $17.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay

• Employee assistance program

• Training and development opportunities

• Employee discounts

• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

• Provide maintenance and support for desktops, laptops and end-user support for hardware and software systems

• Assist implementing solutions at the operating location, ensuring solutions are consistent with the overall IT strategy of Delaware North

• Set up and maintain computer software and hardware, user account and computer configurations for team members

• Actively prioritize and resolve issues and end-user help requests during normal business hours as well as during events

• Record, track, and document successful and unsuccessful actions made through help desk request problem-solving process

More about you

• Minimum 1 year experience in a technical support role

• Experience with point of sale, property and casino management systems, retail systems, cloud-based computing, network support, and Windows

• Excellent verbal and written communication, organization, and delivery skills in a customer service-driven industry

• Team-oriented and able to prioritize job responsibilities

• Ability to work a flexible schedule From Tuesday - Saturday, 3 pm - 11 pm

Shift details

Day shift

Evening shift

Holidays

Weekends

8 hour shift

Overtime as needed

Who we are

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing, and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.