This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12924809

Vacancies will be filled in the following specialty areas:\ Wage and Investment Customer Assistance, Relationship and Education - Field Assistance - Area 3\ \ The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Provides specialized clerical assistance to Tax Resolution Representatives (TRR\'s), Tax Specialists, and other support personnel by assessing taxpayer needs and directing them to the appropriate individual or area in addition to controlling walk-in area traffic flow and demands.
• Identifies, analyzes, and makes suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area.
• Controls reporting systems that track taxpayer utilization of IRS products and services.
• Examines returns, supporting documents, and monetary receipts for completeness and discrepancies, as well as monitors and tracks information for sampling requirements prior to transmission to Submission Processing Centers.
• Makes initial determinations on filing extensions, assigns Employer Identification Numbers, processes Power of Attorney requests, resolves and assists taxpayers with entry discrepancies at kiosk terminals and inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations.

SPECIALIZED EXPERIENCE:GS-05 LEVEL:You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience.\ \ Examples of qualifying experience may include:

• Conducting basic research and applying information as necessary
• Interacting and communicating (orally and in writing) with customers
• Performing office duties.

OR\ \ EDUCATION:You may substitute education for specialized experience as follows:

• Bachelor\'s degree or four years of education above high school in any field of study from an accredited college or university.

OR\ \ COMBINATION OF EXPERIENCE AND EDUCATION:You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.