This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12924591

The Position

The primary task of our Product Support Technician is customer satisfaction. To achieve that, we must create a positive experience and build relationships with customers. While interfacing with customers, this individual must communicate a welcoming, polite, cheerful and understanding tone. In addition, the Software Customer Support Technician must remain professional, patient and diplomatic while using a high level of product knowledge to find a solution that will satisfy the customer.

The Product Support Technician must have great communication skills and should feel comfortable working in a team atmosphere. This individual must be multi-task oriented, display a positive disposition, not get easily discouraged, demonstrate an attitude of learning, and seek to understand and grow. This individual must have a track record of dependability, consistency and follow-through.

Responsibilities

• Support customers in the use of all Keycentrix products
• Troubleshoot and resolve product issues reported by customers
• Maintain ongoing relationship with customers requesting assistance through our Support Desk
• Drive customer loyalty through actionable advice and articulate product knowledge
• Maintain expert knowledge of all Keycentrix products, including hardware and software
• Track all customer interactions completely and accurately
• Identify opportunities to improve customer care operational efficiencies
• Ensure clear, prompt and efficient communication regarding customer requests and issues to appropriate team members
• Product Support Technician will be required to participate in an on-call rotation, and maintain regular work attendance

Technical Qualifications

• Highly proficient with computers and technology
• Excellent verbal/written communication skills
• Strong ability to diagnose problems and troubleshoot to resolution
• Experience in Microsoft Office
• Pharmacy technician experience is highly desirable

Education or Certifications

• High School diploma or GED
• Pharmacy technician experience is highly desirable

Physical/Mental Requirements

• Ability to communicate effectively
• High level of alertness, concentration, accuracy, and time-management
• Able to maintain a stationary position for prolonged periods