This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12981487

Your challenges:

• You will be embedded in an organization that provides 24/7 support to customers worldwide for all Airbus aircraft.

• The job holder will be required to support a day shift work pattern covering 7 days a week.

• Provide efficient and tailored support to our customers facing technical matters while ensuring safety:

  • Build a resolution strategy which will enable the return to service of the aircraft as quickly as possible in order to minimize costs impacts and customers operational constraints

  • Supervise the delivery of End-to-End solutions taking into account the technical requirements and the supply aspects

  • Lead the resolution plan and involve relevant internal/external stakeholders (Customer Services), Engineering, Airworthiness, Field Service Representatives, Supply chains, Procurement, Suppliers)

  • Be the voice of the customer and ensure that their expectations are fulfilled

  • Maintain the communication and represent Airbus (and promote Airbus image) when liaising with all levels of the Airline management under critical scenarios.

  • Provide Airbus Top Management with regular updates of the critical resolution status

  • Perimeter: All A/C Commercial programs (except A220).

• Contribute to Customer Care Center efficiency

  • Apply Continuous improvement and Return of Experience principles to maintain and further enhance the efficiency of the business

  • Apply reporting principles as required in Cust. Services Engineering and other instances involved.

  • Contribute to the capitalization and to the sharing of the best practices