Reference #: 432 Customer Service Rep I LinkedIn   Twitter   Email   Message   Share

Customer Service --> Customer Service Wilkes-Barre, PA   * ID:      #1108         * Full-Time/Regular

Metro is seeking a Customer Service Rep I to be the next member of our Customer Service Team.  Our people are at the center of our success.  We are a smart, supportive team with diverse perspectives. We share a passion for satisfying the customer, innovation, ethics and integrity, and continuous improvement. Are you an individual who strives to give every customer an exceptional customer experience?  Do you listen well and ask the right questions?  If so, then a career in with our Customer Service team may be in your future! This is not a call center environment. There is no "script". You will develop relationships with your assigned customer base and solve issues based on the market and product knowledge you obtain.  You will interface with customers via phone calls, email, and chat.  Customer volume can be high at times. Primary Responsibilities: To provide consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service. Provide timely support regarding customer inquiries, orders and problem situations of a routine nature. Coordinate involvement with CSR II's and CS Supervisors as required. Review and process incoming orders accurately, including but not limited to confirming contact and billing information, pricing and promotions. Support CSR II's with daily activity flow to promote prompt customer response. Generate written freight price quotations through RateMaker. Manage customer portals both internal and external. Assist in mail collection and distribution. Possess knowledge and understanding of the Code of Business Ethics. Contribute to a workplace environment that is conducive to the maintenance of the Code. Remain alert and sensitive to situations that could result in actions by an employee that are illegal, unethical, in violation of the Code or the policies and procedures that support the Code. Report actual or perceived violations of the Code or Company policies and procedures for appropriate action. Other duties as assigned. Qualifications: High School Diploma or GED 3 years' work experience in a similar capacity. What we offer: Growth potential Ability to make an impact in an industry leading organization Health & wellness offerings Excellent benefit package Employee developmental programs Challenging and fun atmosphere: we love what we do, take pride in our work, and have fun doing it!

No calls or agencies please. InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Relocation assistance is not available for this position. If you need an accommodation to apply for this position, please email careers.metro@metro.com. Please allow for 24-48 hours for us to respond. #LI-AL1

Required Skills

InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.