Job Summary

Serves in an expanded volunteer program management role to develop, coordinate, and provide oversight for the Hospital Elder Life Program (HELP) Program. Collaborates with HELP leadership team to implement HELP volunteer orientation, supervision, and ongoing volunteer service, development, and training. Applies program protocols and process improvements to promote high-quality training and volunteer service to HELP patients. Works with HELP leadership team to maintain documentation tools to ensure high-quality and efficient processes.

Job Duties

• Provide oversight to new HELP volunteers, assisting with:

• Scheduling Orientation

• Scheduling clinical training hours

• Scheduling service hours

• Facilitating volunteer integration and communication on unit

• Managing volunteer shift report process

• Mentor HELP volunteers in the implementation of program protocols and patient outcomes.

• Implement training, supervision, and support for key HELP Program initiatives:

• Daily Visitor Program

• Therapeutic Activities Program

• Early Mobilization Program

• Feeding Assistance Program

• Implement and evaluate HELP volunteer education opportunities that enhance the patient experience, minimize patient delirium, reduce readmission rates, and drive quality outcomes.

• Create materials and training opportunities for ongoing HELP volunteer development.

• Manage quality assurance measures and adherence issues.

• Leverage technology to support data collection and reporting of HELP program metrics.

• Utilize documentation tools to promote reliable and accurate data collection and reporting of key performance indicators i.e. patient satisfaction scores, fall rates, etc. assuring delivery of sound data elements.

• Evaluate and identify opportunities and propose process improvement strategies to enhance program efficiency and effectiveness that drive quality outcomes and quality assurance.

• Propose and develop plans to address gaps in program operations and improve efficiency.

• Manage equipment, supply needs, and give input on the budget of the HELP program at all locations,

• Facilitate individual HELP volunteer opportunities for development, mentoring, coaching, and education; utilize Geisinger practitioners and clinical experts when possible.

• Facilitate written referrals and references for HELP volunteers who complete service requirements.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Certification in Elder Care preferred.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 3 years-Related work experience (Required), Minimum of 2 years-Clinical (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.