Description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission—to be our members’ most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.

AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical, Dental, Life and AD&D Insurance

• Potential for hybrid work & flexible work schedules

• Pre-Tax & Roth 401(k) plan with company match

• Health Spending Accounts with company contribution & Flexible Spending Accounts

• Company Paid Short-term & Long-term disability

• Paid time off

• Tuition reimbursement & company-paid training programs

• FREE AAA membership & travel / product discounts

  Job Responsibilities

  40% Road Service Call Processing : Verify work performed by dispatchers and contracted garages for call closings and ultimately contractor payments. Generate audit queries to review and correct road service call coding as needed. Process adjustments to contractor payments at both the call and facility levels. Process member credit card transactions for road service calls. Provide coverage as needed for Fleet call auditing.

  20% Accounts Payable : Review invoices submitted by New York State Thruway (NYST) providers and other vendors for accuracy and completeness. Input NYST invoices into Road Service system for payment. Prepare vendor check requests for contractor network purchases, such as batteries and/or loans, while processing corresponding garage payment deductions. Serve as a backup to issuing garage payments as needed.

  20% Operational : Contact NYS Thruway and contracted garage representatives, members, vendors, AAA management and other AAA departments to provide assistance and respond to inquiries. Perform reporting, CRM case management, additional departmental duties and special projects as needed.

  20% Private Service Reimbursement Processing : Calculate and coordinate all payments for private service reimbursements to members according to Club guidelines, including any case management in CRM as needed.

  Job Specific Requirements

• Basic knowledge of bookkeeping and business mathematics.

• Must have strong accounting skills and attention to detail

• Strong computer skills in Microsoft Excel, Word and Outlook.

• Ability to communicate effectively and professionally with contractor and vendor representatives, members and co-workers.

  Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone

• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time

• Must be able to lift, carry, push, pull a maximum of 30 lbs

  Compensation

The mid-market salary for this position is $19.32 to $21.47 per hour. Starting salary is dependent on several factors including previous work experience, specific industry experience, and skills required. Our benefits package includes, but is not limited to, health and dental insurance, 401(k) plan with competitive match, fully paid group life insurance, short and long term disability insurance, travel discounts and a free AAA membership.. To learn more visit: www.aaa.com/careers.

Qualifications

Education

Required

• Associates or better in Accounting

Experience

Required

• 1 year: Experience in bookkeeping or similar clerical tasks.