This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1296944 Position - Administrative Assistant

***AQUILA OF DE INC., 5151 W Woodmill Dr, Wilmington, DE 19808

***Position Overview:

Performs administrative duties in a compassionate and caring manner. Additionally, he/she ensures that the persons served are greeted in welcoming and in a trauma informed way. This position requires strong written and verbal communication skills, flexibility, creativity and knowledge of technology for the various responsibilities. This position also requires team work and the involvement amongst personnel to meet the needs of those we serve

Requirements:

Compassionately greet persons served and interview with warmth, kindness, positivity, and connect them the right resource for assistance

Professionally greeting staff, visitors, vendors, and community stakeholders

Warmly and professionally answer phones and email messages within a timely fashion

Assist patients to complete all necessary forms and documentation including obtaining patient demographics and verifying insurance information for each visit.

Scanning pertinent patient information into the EMR including scanning identification and insurance cards

Schedule referrals for intake and follow up appointments

Track referrals and follow up data for performance reporting and outcomes

Accept and deliver all mail and packages to the appropriate staff

Manage ordering, inventory and budget for office supplies and equipment with the appropriate approval

Maintain and update persons served records within the program requirements

Chart auditing for compliance

Manage the integrity of the conference or group room booking process.

Maintain a professional, safe, and inviting working environment by keeping the office clean and organized.

Control access to office and ensure it is properly secured and HIPAA compliant.

Work closely with IT to ensure all technology is working properly and set up correctly for presentations and meetings.

Provide daily billing report to Chief Administrative Officer

Keep all copier/printer stations stocked

Responsible for using sound judgement when making purchases and tracking expenses.

Serve as the liaison for office vendors and building/floor maintenance for any facility issues, repairs or inquiries.

Be available and ready for unexpected daily needs of office and staff.

Must follow all HIPPA rules and policies; maintain patient confidentiality.

***Please Note: Job description is subject to change based on leaderships discretion due to program needs, standards, and regulations. In addition to quality improvements and strategic plan changes.