Job Information
Veolia North America Analytical Instruments Field Service Engineer (Greater Philadelphia) in Wilmington, Delaware
Company Description
Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.
Job Description
Job Summary
The Field Service Engineer (FSE) will provide routine to complex field service support for our core SieversĀ® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within the greater Philadelphia metropolitan area in addition to support of customers within Eastern Pennsylvania, Delaware, and Northern Maryland. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines.
This position will require residency within the Greater Philadelphia area and within 1-hour drive of the Philadelphia (PHL) International Airport.
Position will occasionally provide field service support for other customers of Sievers Analytical Instruments as needed within the larger East Service Region as well as within Canada and the US.
Key Characteristics
We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.
Duties & Responsibilities
Travel to customer sites and perform PM and related services on TOC equipment
Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services
Maintain admin duties, parts inventory and relevant trainings
Take customer calls, participate in territory sales meetings, and service team meetings
Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair
Write clear and concise reports for customers
Special projects and new hire training as assigned by supervisors
Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need
Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies
Domestic travel 70%
Qualifications
Knowledge, Skills & Abilities
Strong technical, mathematical and customer service skills
Able to prioritize various tasks such as service of multiple instruments and administrative duties
Troubleshooting and problem-solving skills, ability to use processes to find root cause
General knowledge of electrical equipment, chemistry and safety
Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment
Ability to learn applicable company procedures within a reasonable time from start of employment
Computer proficiency with a minimum of word processing, spreadsheets, basic network and database knowledge
Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases
Strong and concise verbal and written communication skills
Self-motivated, with the ability to drive projects to completion with minimal oversight
Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
Ability to meet deadlines and commitments
Ability to communicate effectively and contribute within a commercial team environment
Ability to make good business decisions based on risk-reward analysis and business objectives
Education & Experience
Required:
Associate's Degree in a Science, Technical, or Engineering discipline; or equivalent education
With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Preferred (if applicable):
Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education
With at least 1 year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment
Salary Range: $30.00 - $39.00/hr USD
Additional Information
Working Conditions
Ability and willingness to work a flexible schedule based on customer needs
Maintain US driver's license and a good driving record
Drive a motor vehicle - significant time each day in the car driving to customer sites
Air travel required to reach customer destinations and back up support of other areas
Ability and willingness to travel to customer's sites requiring overnight stays approximately 30% - 40 % of the time, with short notice as required to perform services and to fulfill contractual response time commitments
Use of laptop and mobile systems
Regularly work around machines, electrical equipment, chemicals, and within industrial facilities
Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks
Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures
Reach with hands and arms, below and above shoulder height
Stand, sit, stoop, kneel, crouch, or crawl
Talk and hear
Work in industrial environments where background noise may be present
Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds
Close vision, color vision, depth perception, and ability to adjust focus
Why You'll Love Working Here!
In diversity lies strength - We strive to be a workplace that is inclusive and empowers people to contribute their best
Recognition and rewards for your hard work and achievements
Opportunity for new challenges - We are growing and love to promote from within
An excellent leadership team and a collaborative culture that values innovation
At all levels of the organization, we recognize talent and want to help you build your sustainable career!
At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer comprehensive benefits that include:
Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $32 - $39 hourly
Medical, Dental, & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer
will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this
opportunity**
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Veolia North America
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