Job Information
Acadia Healthcare Patient Account Representative in Wilmington, North Carolina
Description
Requirements:
High school graduate/GED required. College degree in finance preferred.
Certified Patient Account Specialist Certification and/or Certified Healthcare Collector Certification preferred
A minimum of 2 years’ business office experience.
Previous experience in a business office within a hospital environment preferred or transferable skills from other fields
Previous experience in a business office within a substance abuse and/or psychiatric hospital preferred.
Must have an acceptable background check and credit report
A minimum of 2 years’ experience with 3rd party billing and collection experience
Excellent verbal and written communication skills
Ability to work with male and female, adult (18-over) substance abuse/dually diagnosed population
Job Duties/Responsibilities:
Completes insurance verification for patients accurately and within 20 minutes of notification
Accurately posts payments to patient accounts daily.
Completes adjustments accurately based on payments and information received
Processes all mail and related correspondence within 72 hours of receipt.
Maintains collection notes for assigned accounts in a clear and concise manner.
Performs timely follow up with insurance company and/or responsible party and continuing until account is resolved to a zero balance while properly documenting account.
Keeps Business Office Director informed of any problem areas i.e. trends in payment practices of insurance companies and private accounts.
All other duties as assigned
BENEFITS
BC/BS Health Insurance (3 plans to choose from, eligible after 30 days of employment)
Delta Dental (2 plans to choose from)
VSP Vision Insurance
Paid life and AD&D insurance
401k with a matching contribution
Paid Vacation/Sick/Extended Sick/Personal/Holiday time
Short term and Long term disability
License/certification renewal and CEU reimbursement
Free onsite employee fitness center
Free meals
Employee Discount program
Employee Fun events
Annual performance review and Merit increase review
Salary increases for obtaining education degrees, professional certification and/or licensure (based on program of study/field of certification and licensure)
License/Certification renewal and CEU reimbursement
Ranked by Newsweek in 2023 as #3 in North Carolina for Addiction Treatment Centers, Wilmington Treatment Center is North Carolina's premier substance abuse recovery hospital and rehabilitation center located in the beachside community of Wilmington, NC. What began as a 22 bed hospital on one campus in 1984 has grown into a 260 bed hospital spanning 3 campuses - and we are still growing! We are a team of professionals dedicated to helping our patients begin their recovery from the disease of addiction. Even though we are growing, we still maintain that feeling of a close knit community. We offer a fantastic comprehensive benefit package, a great team of co-workers as well as the opportunity to make a difference in the lives of those we serve.
Qualifications
Skills
Required
Financial Awareness: Advanced
Communication: Advanced
Problem Solving: Advanced
Written Communication: Advanced
Customer Focus: Advanced
Oral Communication: Advanced
Attention to Detail: Advanced
Behaviors
Required
Dedicated: Devoted to a task or purpose with loyalty or integrity
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Motivations
Required
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Financial: Inspired to perform well by monetary reimbursement
Education
Required
- High School/GED or better
Preferred
- Some college or better in Finance
Experience
Required
2 years: Business Office Experience
2 years: Hospital Collection Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)