Job Details Job Location Wilmington (17081) - Wilmington, OH   Salary Range $75,000.00 - $80,000.00 Salary/year Job Shift Any Description The Senior Account Manager reports to the National Contract Manager. The major responsibilities of the position include, but are not limited to, the following duties: Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives in Cincinnati. Conduct quality assurance inspections, monitor, and manage their direct management team, along with the Security Officers in the assigned region Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders Serve as the regional contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time Oversee the training and operational employment of Field Supervisors and Security Officers Ensure the highest standards of conduct, appearance, performance, and training are being met at all times Keep the Senior National Contract Manager apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner Other Requirements or Competencies Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. - MS Word, Excel, Access, SharePoint). An understanding of security operations and contracts management preferred. Understand operational KPIs and ability to utilize data to drive operations. Strong interpersonal, critical thinking, time management, and multi-tasking skills required. A great communicator that gets the value of teamwork. Able to interact in a corporate environment and effectively communicate with all levels of management. Must be flexible and possess the ability to meet deadlines in a high tempo, ever changing, fast paced, sometimes stressful environment. Customer Service orientation required. Qualifications Education and Experience: Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Various periods of operating, transiting, and maneuvering in the field environments. Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone service. Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.