This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12179339

Position Summary:

The Electronic Banking Specialist is responsible for providing accurate and timely processing of assigned tasks and ensuring that exceptional support is provided to the banks for all electronic products and services.

Primary Responsibilities:

1. Perform daily operations as assigned to ensure accurate and timely processing and verification of transactions and support to the subsidiary banks.
2. Responsible for the timely handling of debit card disputes, tracking as required by Regulation E, customer notification of provisional and final credits, and balancing of fraud losses to the appropriate general ledger account.
3. Possess required knowledge of Regulation E and NACHA rules relating to unauthorized transactions.
4. Oversight of submission of card batches for centrally issued cards.
5. Coordinate and participate in the monthly card renewal process including review of reports and clearing of exceptions.
6. Responsible for the accurate settlement of all debit card transactions utilizing various vendor reports, to include researching and promptly resolving any outages.
7. Handle all compromised card notifications from MasterCard immediately to include bank-wide communication as applicable, customer notification of event, appropriate coding of cards to prevent fraudulent activity, and ordering new card for customer.
8. Complete and submit quarterly MasterCard reporting as required.
9. Provide support to subsidiary banks for Online & Mobile Banking, Bill Pay, Cash Management,\ Sweeps, Positive Pay, and Mobile Deposit products and services researching and resolving escalated issues.
10. Support processing of new Business Online Banking Applications (i.e. application review, system setup, ancillary service setup, customer notification, filing, maintaining required documentation).
11. Process, verify, and log incoming and outgoing wires according to policy including OFAC scans and escalation of OFAC hits.
12. Review and verification of mobile deposits releasing or rejecting reviewed items according to procedure.
13. Process incoming and outgoing ACH files according to NACHA Operating Rules including OFAC scans, memo posting, handling of over limit exceptions, and review of applicable reports.
14. Input and maintenance of ACH auto transfer entries, system generated ACH entries, and AFTs.
15. Process ACH reclamations, ACH Notifications of Change (NOCs), ACH Returns, and Death Notifications.
16. Provide backup to other Deposit Shared Services departments as needed.
17. Assist with the development and implementation of necessary training and operational support programs for subsidiary banks and other operational groups as identified.
18. Assist with corporate and departmental projects as assigned.
19. Assist with gathering and reviewing related audit documentation, copies and reports as requested.
20. Participate in team tasks, including but not limited to: verifying outgoing wires and ACH files, alternating schedules to support extended banking hours, and assisting in answering phone calls and emails.
21. Identify and update all associated job aids when changes in process or policy occur and communicating these changes to the team.
22. Maintain strict confidentiality of all customer records and personal information.
23. Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.
24. Perform other such duties as assigned.

Competencies:

Customer Service: Advanced bility to fulfill the needs of internal and external customers by anticipating their needs and delivering timely and accurate communication and follow through.

Organizational: Focus, plan, and prioritize work in a systematic way to complete tasks and projects.

Planning: Can establish a systematic course of action for self in order to accomplish objectives in an organized manner; determines priorities and allocates resources effectively.

Communicator: Effective written and oral communication skills.

Analytical Thinking: Strong analytical skills including the ability to address situations by using a logical, systematic, sequential approach.

Technical: Advanced working knowledge from user perspective of electronic banking applications. Understanding of NACHA Operating Rules. Fluency in Microsoft Word and Excel.

Performance Standards:

Handling of all debit card disputes timely and accurately according to MasterCard and Reg E rules.

Processing of all incoming and outgoing wires according to policy and within established timeframes.

Processing of all incoming and outgoing ACH files according to NACHA guidelines.

Successful exams and audits without significant findings.

Satisfactory or greate