Description

Location: On site at location listed in job posting.

Position Overview:

Are you experienced Teacher or Corporate Instructor? First Horizon is seeking full-time Instructor to work in our Contact Center. Our instructors focus on delivering excellence with each connection (teaching, virtual huddle, workshop) to ensure virtual banker performance contributes to the growth and success of First Horizon.

Essential Duties and Responsibilities:

• Complete the training necessary for virtual bankers to thoroughly understand our products and service to execute on serving clients through phone channel.

• Conduct/deliver virtual teaching sessions that are engaging, motivational, and creative to our team.

• Assess/recognize individual learning needs and provide coaching and/or tips for improvements.

• Celebrate individual learning achievements and accomplishments.

• Collaborate with team to identify areas of opportunity in our learning programs.

• Provide written updates to leaders on the learner’s development.

Education and/or Work Experience Requirements

Overall core competencies include:

• Ability to deliver excellent customer service conversations.

• Motivated to deliver successful virtual learning/training.

• Excellent oral and written detail-oriented communicator.

• Embrace learning at lightning speed.

• Comfortable adapting quickly to change (numerous systems, procedures, resources).

• And last, but not least – willingness to have fun, be creative, and inspire learning!

Qualifications:

• 3+ years of teaching experience is essential requirement for consideration.

• Education degree, Bachelor’s degree, or Teaching Certification.

• Knowledge of Contact Center environment is a plus.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA, and other federal, state and local standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

• Must be able to talk, listen and speak clearly.

About Us

First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Follow Us

Facebook (https://www.facebook.com/FirstHorizonBank)

X formerly Twitter

LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

Instagram

YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)