JOB REQUIREMENTS: **This is a full time position-must have availability during the week as well as on weekends and holidays. Front Desk Supervisor: The Front Desk Supervisor will train all front desk personnel to create and promote a positive, lasting first impression to all arriving guests, and provide accurate information for all guest queries while maintaining a friendly, relaxing atmosphere from arrival to the time of departure. Essential Job Functions: *Greet and welcome each guest as they arrive. *Create the highest guest satisfaction possible by insuring prompt, friendly, quality, and knowledgeable service when speaking and providing services to our guests. *Help all guest service associates to have the correct information at all times. *Mentor all guest service associates to achieve their goals, and help them with any questions they may have. Be a positive role model. *Keep the guest services staff aware that the customer is their first priority and that they are to perform the check in and check out responsibilities consistently and accurately. *Maintain a favorable working relationship with all company associates to foster and promote a positive working environment. *Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them. *Must be familiar in which departments to work with in serving the needs of our guests. *Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Education: Required- High School Diploma Experience: Required- 2 years of experience in Guest Services within a resort setting. Preferred- 5 years experience with RDP Win Software system. Skills, Knowledge, Abilities: The ability to effectively and proficiently work with staff throughout the resort is important. Must be able to train and motivate others. A positive attitude as well as a polite personality is essential. Physical Requirements: *Must be able to lift 20lbs. Body Positions: Sitting, standing for at least 8 hour shift or more. Body Sense: Have full use of eyes and ears, full power of speech. Body Movements: Walking, turning head and torso, bending arms, wrists, and fingers. Mental Requirements: Mathematics: Must be able to do routine math calculations. Language: Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry on effective interchange with customers, vendors, and company staff. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.paycomonline.net/v4/ats/web.php/jobs?clientkey=4FCDCD0175B1C845B84CD60E5D827F25