Description

We are offering a contract to hire employment opportunity for a Help Desk Analyst II in Woburn, Massachusetts. As a Help Desk Analyst II, you will play a pivotal role in our IT support team, providing critical assistance in various areas including laptop deployment and replacement, OneDrive migration, Windows Hello setup, general helpdesk support and customer service.

Responsibilities:

• Oversee the configuration and deployment of new laptops, including hardware setup, software installation, and necessary configurations.

• Ensure seamless replacement of old or malfunctioning laptops with new devices, minimizing disruption to the user's workflow.

• Facilitate data transfer and backup for the laptop replacement process.

• Provide guidance and support on using OneDrive effectively, including file sharing, collaboration, and storage management.

• Assist employees in migrating their files and data to OneDrive, ensuring safe transfer of all important documents.

• Manage setup and configuration of Windows Hello for employees, providing secure and convenient authentication methods.

• Serve as the first point of contact for IT support requests, resolving hardware, software, and network issues.

• Document and track support requests and resolutions using the helpdesk ticketing system.

• Maintain up-to-date documentation for hardware and software configurations, processes, and troubleshooting procedures.

• Deliver excellent customer service and support to ensure a positive experience for all employees.

Requirements • Possess a minimum of 3 years of experience in a Help Desk Analyst role or similar IT support role

• Proficient in deploying OneDrive in a business environment

• Excellent problem-solving skills and the ability to diagnose technical issues

• Strong knowledge of operating systems, hardware, and software

• Exceptional customer service skills and the ability to communicate effectively with non-technical users

• Ability to prioritize and manage several open cases at one time

• Demonstrated ability to work in a team environment

• Strong attention to detail and organizational skills

• Ability to work under pressure and meet deadlines

• Willingness to stay updated on the latest technology and industry trends

• Relevant degree in Information Technology, Computer Science or related field is desirable. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .