Description

DESCRIPTION

Driven by a commitment to research, quality, and service, PDI provides innovative products, educational resources, training, and support to prevent infection transmission and promote health and wellness. Encompassing three areas, our Healthcare, Sani Professional and Contract manufacturing divisions, we develop, manufacture, and distribute leading edge products for North America and the world. We have several locations across the US and are looking for new Associates to join our team!

POSITION PURPOSE

We're looking for a Salesforce Administrator who is excited about working with cross-functional business units (e.g., Sales, Marketing, Customer Care, Analytics, Finance) to design, build, and support business solutions on the Salesforce platform. This role reports to the Director of Sales Training and Development and will be responsible for the day-to-day user support and continuous improvements to our Salesforce instance. Candidates for this role will be proficient in salesforce.com, have experience with best practices in data hygiene/data migration, familiar with Salesforce integrations to external systems, and be able to work independently in a fast-paced environment.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Three – four years experience as a salesforce administrator is required

• Set up new users, manage departures, profiles, roles, permission sets, sharing settings, permission set licenses

• Support Salesforce user base with day-to-day problems, questions and requests

• Training users on Salesforce objects/data/features and functionality

• Work with internal customers to gather requirements and implement configuration changes

• Develop and create customized reports and dashboards for various internal stakeholders (e.g., Sales, Marketing, Executive Management, etc.)

• Create/maintain training material and documentation

• Ability to understand business process and translate into technical solutions that are designed responsibly to scale with the organization

• Ability to extract insights from data analysis

• Experience with the Lightning interface (lightning record pages, lightning app builder, customized mobile app builder)

• Strong Microsoft Office Suite skills required

• Familiarity with Lightning Flows

• Experience with Dell Boomi

• Experience with Salesforce Workbench and Data Loader

• Experience with Salesforce Inbox

• Experience with Pardot (in support of Marketing team) – not required

• Apex coding/familiarity a huge plus

QUALIFICATIONS

EDUCATION/CERTIFICATION:

• BS, BA in technical field or equivalent experience

REQUIRED KNOWLEDGE:

• All aspects of the Salesforce.com platform; standard objects, custom objects, data models, sharing settings, process builder and workflow, Lightning interface

• Basic coding knowledge of APEX programming.

EXPERIENCE REQUIRED:

• 3+ years of experience with Salesforce.com platform

• Proficient understanding of the various Salesforce admin features and data loading tools

SKILLS/ABILITIES:

• Salesforce ADM 201 certification required.

• MS Office: Proficient in Excel.

• Strong analytic skills.

• Ability to understand a business requirement or process and map out a technical solution.

• Desire to build effective cross-functional relationships within the organization.

WORKING CONDITIONS:

• No hazardous or significantly unpleasant conditions

SALARY RANGE:

• $90,000 - $115,000 annually

BENEFITS

PDI is pleased to offer comprehensive and affordable benefits for our associates, which includes:

• Medical, behavioral & prescription drug coverage

• Health Savings Account (HSA)

• Dental

• Vision

• 401(k) savings plan with company match and profit sharing

• Basic and supplemental Life and AD&D insurance

• Flexible Spending Accounts (FSAs)

• Short & long-term disability

• Employee Assistance Program (EAP)

• Health Advocacy Program

PDI also offers many voluntary benefits such as: Legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts.

At PDI, we are also committed to helping our associates maintain a healthy and sustainable work/life balance and are proud to provide associates with paid time off programs including: sick & safe leave, vacation, company & floating holidays, paid parental leave, and depending on the position we also offer summer hours and flex place/flex time options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)