Summary Located within SSA's Office of the Chief Information Officer, the Deputy Associate Commissioner (DAC) for Systems Operations and Hardware Engineering (OSOHE), serves as deputy to the Associate Commissioner and shares responsibility and accountability for the overall management, direction, planning, objectives, policy-making, and coordination of the Associate Commissioner's office specifically related to operations functions. Responsibilities The DAC, OSOHE is responsible for maintaining infrastructure related to online and batch operations, integration testing, IT security, change management, database, print operations, Service Level Agreements, and infrastructure facility usage. The incumbent oversees capacity planning, performance testing, and the delivery of infrastructure services to guarantee a highly available environment for Internet, SSN verification workloads, business and third-part overnight data exchanges. The DAC, OSOHE plans and executes systems implementations on a weekly basis, and is responsible for operating an in-house help desk to provide support, training, and customer service to over 60,000 agency employees, 30,000 State DDS employees and 10,000-contractor support. The incumbent also has responsibility for problem resolution and tracking related to IT hardware infrastructure and operations. The incumbent also oversees Continuity of Operations Planning for enterprise IT services within SSA's data center fabric, to include site identification, planning, and restoration of permanent services from the failed center, and execution of the Disaster Recovery Plan, failed site damage assessment, and recovery of assets. Working with other components with security responsibilities, the DAC, OSOHE is responsible for the acquisition, co-evaluation, deployment, operations, and maintenance of new and advanced protections within the infrastructure to prevent, detect, respond, and recover from advanced cyber threats, malicious actors, and fraudulent activities. Requirements Conditions of Employment U.S. Citizenship is required. In order to be considered minimally qualified for this position, candidates must have had responsible professional experience at a senior level (equivalent to the GS-15 in either the General Schedule (GS) or a comparable pay plan). Qualifications As a basic requirement, applicants MUST demonstrate progressively responsible leadership experience that is indicative of senior executive level managerial capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Mandatory Professional/Technical Qualifications. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the Federal service or its equivalent with state or local government, the private sector, or non-governmental organizations. Failure to meet this basic qualification requirement and all executive and technical qualification factors automatically disqualifies an applicant. You must clearly show that you possess the experience and leadership competencies to perform the duties of an executive. To be considered for this position, all applicants must address the Mandatory Professional/Technical Qualifications (MTQ), and the Executive Core Qualifications (ECQ) listed below in the application documents you submit. Unless you are currently serving under a career Senior Executive Service appointment, are eligible for reinstatement into the Senior Executive Service, or have successfully completed a Senior Executive Service Candidate Development Program approved by OPM and been certified by OPM, you must submit a narrative statement covering each of the Executive Core Qualifications listed below. Your examples should be clear and concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments with results of your actions, policy initiatives, and level of contacts. Each MTQ and ECQ must be addressed separately and submitted with your application. Please refer to the OPM Guide to SES Executive Core Qualifications (https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf) for guidance on how to describe your executive qualifications. EXECUTIVE CORE QUALIFICATIONS: Narrative Statements for the ECQs must not exceed 10 pages; additional pages will not be considered. This document MUST be submitted using the "Executive Core Qualifications" document type. ECQ 1 - LEADING CHANGE: You must have demonstrated an ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leadership Competencies: Creativity & Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision ECQ 2 - LEADING PEOPLE: You must demonstrate the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Leadership Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility ECQ 4 - BUSINESS ACUMEN: This ECQ involves the ability to manage human, financial, and information resource strategically. Leadership Competencies: Financial Management, Human Capital Management, Technology Management ECQ 5 - BUILDING COALITIONS: This ECQ involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Integrity/Honesty, Written Communication, Continual Learning, and Public Service Motivation. MANDATORY PROFESSIONAL/TECHNICAL QUALIFICATION (MTQ): No more than one (1) page per MTQ is allowed; additional information will not be considered. This document MUST be submitted using the "Mandatory Technical Qualification" document type. Senior-level experience leading a highly available and stable 24x7 IT operation, including the prioritization and risk assessment of all IT change and release activities across a geographically dispersed multi data center fabric. DESIRABLE QUALIFICATIONS (DQs): An optional statement addressing each Desirable Qualification (DQ) is strongly recommended. No more than one (1) page per DQ is allowed; additional information will not be considered. This document should be submitted using the "Desirable Qualification" document type. Senior-level experience leading major IT hardware and software implementations, while ensuring all platforms are documented, tested, and integrated into production efficiently, and perform within established service levels. Senior level experience managing staff responsible for ensuring the continuity and resilience of IT services and operations under a broad range of existing and unprecedented circumstances. **Note for Current and/or Former Political Appointees: Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-Career SES employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose that to the Human Resources Office within your application package. Education Additional Information (1) The selectee for this position will be subject to an appropriate security investigation, including fingerprinting, periodic future reinvestigation(s), and security clearance requirements (if required). (2) Veteran's preference is not applicable to the SES. (3) This position is covered under the post-employment restrictions of the Ethics in Government Act of 1978 (PL 95-521). This law also requires the selectee to file an Executive Personnel Financial Disclosure Report (Standard Form 278) within 30 days of appointment. (4) Selectee must serve a one-year probationary period unless s/he previously completed one in the Senior Executive Service. (5) Male applicants born after December 31, 1959, must be registered with the Selective Service System before they can be employed by an executive agency of the Federal government. This requirement does not apply to Agency employees appointed before November 8, 1985. (6) This position may be a Testing Designated Position. The selectee will be notified if they are required to submit to a pre-employment urinalysis drug screening within 48 hours of notification. After appointment, the selectee will then be subject to future random drug screening. All application materials are subject to the provisions of the privacy act and become property of SSA. The Social Security Administration provides reasonable accommodations to applicants with disabilities where appropriate. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. The decision on granting reasonable accommodation will be granted on a case-by-case basis. The Social Security Administration provides equal opportunity for all persons without regard to race, color, age, religion, gender, national origin, political affiliation, sexual orientation, marital status, parental status, disability, or conduct not adversely affecting employee performance.