Job Information
Robert Half Help Desk Analyst I in Worcester, Massachusetts
Description We are on the lookout for a Help Desk Analyst I to join our team based in Worcester, Massachusetts. As a Help Desk Analyst I, you will be working on tasks such as handling customer inquiries, ensuring the accuracy of customer data, and managing customer accounts. This role offers a long-term contract employment opportunity in the industry.
Responsibilities:
• Handle customer inquiries and provide appropriate solutions.
• Ensure the accuracy and completeness of customer records.
• Manage customer accounts and perform necessary actions as per the company protocols.
• Utilize Citrix Technologies for managing customer applications.
• Work with the database to analyze and resolve data-related issues.
• Operate EO/IR systems to enhance operational efficiency.
• Use Lotus Notes for effective communication and coordination.
• Leverage Microsoft tools and Active Directory to perform various tasks.
• Manage computer hardware and ensure their optimal functioning.
• Handle configuration management and deskside support tasks.
• Manage desktop hardware and ensure their efficient functioning. Requirements • Possess a minimum of 1 year of experience in a Help Desk Analyst role or similar position
• Demonstrated expertise in Citrix Technologies
• Proficiency in managing and maintaining databases
• Familiarity with EO/IR systems
• Experience with Lotus Notes is a plus
• Knowledge in Microsoft applications and systems
• Proficient in Active Directory management
• Understanding of Computer Hardware and its related issues
• Experience in Configuration Management is desirable
• Ability to provide Deskside Support
• Familiarity with Desktop Hardware and its related issues
• Excellent problem-solving skills and a keen eye for detail
• Exceptional interpersonal and communication skills
• Ability to handle multiple tasks and prioritize work
• Willingness to work in shifts as required
• Degree in Computer Science, Information Technology, or a related field is preferred. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
Robert Half
-
- Robert Half Jobs