00521-24

PC Technician - SECRET Security Clearance

Stellar Innovations & Solutions, Inc., (SIS), a registered ISO 9001:2015 corporation, is a Service-Disabled Veteran-Owned Small Disadvantaged Business. SIS provides Professional Services & Information Technology Support and is fast emerging as an innovator with a record of success transforming customers' business operations. Using a broad scope of quality management and industry best practices, SIS consistently meets service delivery with high levels of customer satisfaction.

SIS has an opportunity available for a PC Technician with an active SECRET or higher Security Clearance to fill a vacant position at Wright Patterson Air Force Base in Dayton, OH.

JOB OVERVIEW:

The PC Technician will perform systems support for military, civilian, and contractor employees, as well as provide Level 2 technical support and maintain positive inventory control for government owned computers, printers, telephones, and related devices.

JOB DUTIES:

• Responsible for inventory control of Information Technology (IT) equipment and enforcing regulations for issuance and disposition.

• Maintain records for IT equipment and accurately track in the internal database.

• Coordinate warranty activities for IT hardware in need of maintenance or replacement.

• Track all applicable case numbers and RMA numbers in the internal database.

• Provide support for the IT Asset Management (ITAM) inventory to include disposal of outdated equipment through established means and according to Air Force and Department of Defense (DoD) guidelines.

• Assist new users in obtaining IT equipment.

• Assist users with iPhone and iPad user and technical support.

• Issue receipts to users that are assigned IT equipment to establish responsibility.

• Label all IT equipment according to established AF guidelines.

• Move IT hardware for existing users changing locations and ensure connection at new location.

• Recover unused IT equipment from vacant desks and transport to proper storage areas.

• Transport IT hardware between storage locations as required.

• Replace printer consumables such as toner, fusers, and transfer units.

• Enter and resolve help request tickets using internal management system.

• Answer incoming telephone calls and assist or route to appropriate individuals as applicable.

• Abide by all applicable DoD, AF, and WPAFB regulations and guidance, including specific guidelines concerning ITAM and the handling of IT equipment.

  SKILLS / QUALIFICATIONS:

• Computer hardware and software troubleshooting skills.

• Knowledge regarding printer/multi-function device operation and how to troubleshoot.

• Accurate database entry skills.

• Strong knowledge of Microsoft Office, specifically Outlook.

• Attention to detail, along with excellent customer service skills.

• Excellent oral and written communication and listening skills.

• Self-starter with the ability to work independently and in combination with a team.

  EDUCATION / EXPERIENCE / CERTIFICATIONS: 

• Minimum of 2+ years’ experience supporting PC computing systems.

• High school diploma.

• Must currently possess and be able to maintain a DoD SECRET or higher-level security clearance.

• US Citizenship is mandatory.

  SIS, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

   

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