AUTOMOTIVE PARTS SPECIALIST - People with a criminal record are encouraged to apply

JOB DESCRIPTION & RESPONSIBILITIES

. Manage inbound calls and in-store customers in clear and courteous service, as well as any online orders . Develop knowledge of all Honda model parts (factory and hands-on training) . Consult customers on necessary additional parts sales . Operate a Point of Sale "(POS)" system to record customer transactions . Complete cash balance sheets accurately, practice option and add-on selling techniques . Ensure that parts are in stock and delivered to customers in a timely manner . Communicate SPIFFs, store specials, benefits and warranty policy information to customers . Assist in store inventories and deliveries of product to customers . Learn all the other areas of the Parts Department for cross-training and growth

QUALIFICATIONS / SKILLS

. High school diploma (required) . Driver's License (required) . Spanish speaking (strongly preferred) . 1+ years working in the auto industry OR retail (preferred, but not necessary) . Ability to exercise judgement and to work independently . Strong customer service skills . Ability to handle difficult customer situations . Strong verbal communication skills . Ability to learn about Honda products