Job Information
YMCA of Yonkers Member Service Representative in Yonkers, New York
. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.
Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
Supports all fundraising, marketing and promotional efforts to draw members/participants in to the YMCA.
Accurately inputs new memberships, sales, renewals and program registrations in to Reclique Program Software.
Ensures that each person using the facility is a current member or program participant.
Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community in a positive manner.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Attends all staff meetings and any requested trainings.
Applies all YMCA policies dealing with member services.
Responsible for cash drawer prove out (reconciliation) for each shift worked.
LEADERSHIP COMPETENCIES:
Communication & Influence Engaging Community
QUALIFICATIONS:
Previous customer service, sales or related experience. CPR/AED and First Aid Certifications required within 30 days of hire. Excellent interpersonal and problem-solving skills. Ability to relate effectively to diverse groups of people from all social and economic segments of the community Basic knowledge of computers.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach, and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.
The Y: Were for youth development, healthy living, and social responsibility.
Work Remotely