Thank you for considering a career at Ensemble Health Partners!

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits

• Career Advancement

   

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

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This position is an onsite role, and candidates must be able to work on-site at St Elizabeth Youngstown Hospital ** *

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The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility.  Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service.  Assist Patient Access Manager with day-to-day operations.

Essential Job Functions:

Coordinates all registration duties with direct and indirect reporting employees.  Ensures registration and pre-registration duties are completed daily.  Provides training to staff.  Monitors daily productivity and communicates with staff.

Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually, or as requested.

Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary.  Ensures that department coordinates schedules in accordance with organizational policies.  Minimizes overtime while maximizing productivity.

Responsible for upfront collection process tracking and monitoring.  Assigns goals, and provides coaching and corrective action as appropriate.

On-call rotation which includes days, nights, and weekends as necessary.  While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone.  If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.

Assists with developing department processes and procedures.  Conducts staff training, education, and development.  Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.

Acts as a resource person for staff and ancillary departments.  Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.  Holds self and others accountable for behaviors that promote service excellence.

Manages assigned projects regarding implementing, tracking, and process changes.  Reports to Patient Access Leadership routinely for monitoring.

Participates in da