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JOB SUMMARY:

The Service Manager is responsible for directing and coordinating the activities of the location assigned, managing and attaining required business outcomes within areas of responsibility, and ensuring the effectiveness of leadership and the implementation of business plans.

• Provides supervision for the service department.

• Interacts with Parts Supervisor, Warranty, and Sales Managers.

• Organizes and provides daily supervision of department personnel.

• Determines and provides adequate staffing and arranges for or provides required personnel training.

• Monitors repair practices in all shops to ensure productivity and efficiency and optimizes labor sales.

• Monitors and directs maintenance of service tools, equipment, and facilities to ensure compliance with company standards of cleanliness and safekeeping.

• Review all customer service concerns and administer any warranty and policy adjustments in the best interest of the customer and the location.

• Maintains technician’s productivity and efficiency records for analysis.

• Performs all other duties as assigned.

JOB QUALIFICATIONS:

• A high school diploma or equivalent is required. Vocational or technical school is preferred.

• Must have seven to ten years of experience with technical, mechanical, and supervisory roles.

• Strong organizational and communication skills are required.

  PHYSICAL REQUIREMENTS:

  Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

  EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor